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Privacy Policy – DTME

 

Effective Date: [Insert date]

Website: https://www.dtme.uk

 

 

1. Who We Are

 

DTME is a property maintenance service operating in Market Harborough and surrounding areas.

 

Registered Address:

34 Victoria Avenue

Market Harborough

LE16 7BQ

United Kingdom

 

For data protection purposes, DTME is the Data Controller of your personal data.

 

Contact email: [Insert business email]

 

 

2. What Personal Data We Collect

 

We may collect the following information:

 

 

A. Contact Information

 

  • Name

  • Email address

  • Phone number

  • Property address

 

 

B. Service Information

 

  • Details of maintenance requests

  • Property-related information relevant to the work

  • Communication history

 

 

C. Website Usage Data

 

  • IP address

  • Browser type

  • Device type

  • Pages visited (if analytics enabled)

 

 

3. How We Collect Your Data

 

We collect data when you:

 

  • Submit an enquiry form via our website

  • Contact us by email or phone

  • Request a quote

  • Engage us to provide services

  • Browse our website (via cookies)

 

 

4. Lawful Basis for Processing

 

Under UK GDPR, we rely on the following lawful bases:

 

 

Contract

 

When you request services or a quote.

 

 

Legitimate Interests

 

To respond to enquiries and manage our business effectively.

 

 

Legal Obligation

 

To comply with tax, accounting and regulatory requirements.

 

 

Consent

 

Where required (e.g. analytics cookies or marketing, if used).

 

 

5. How We Use Your Data

 

We use your data to:

 

  • Provide quotes and maintenance services

  • Communicate with you about work

  • Manage bookings and subcontractors

  • Issue invoices

  • Improve our website

  • Comply with legal obligations

 

We do not sell personal data.

 

 

6. Sharing Your Information

 

We may share your information with:

 

  • Certified subcontractors (e.g. electricians) where necessary to deliver services

  • Zoho (form and operations management)

  • Wix (website hosting)

  • Accountants or legal advisers

  • HMRC or regulatory bodies where required

 

We ensure that third-party providers operate under appropriate data protection safeguards.

 

 

7. International Transfers

 

Some service providers (e.g. Zoho, Wix, Google if used) may process data outside the UK.

 

Where this occurs, we ensure appropriate safeguards are in place, such as:

 

  • UK International Data Transfer Agreements

  • Standard Contractual Clauses

 

 

8. Data Retention

 

We retain personal data only as long as necessary:

 

  • Enquiries: up to 12 months

  • Customer records: up to 6 years (for tax purposes)

  • Analytics data: as configured in the platform

 

 

9. Your Rights

 

Under UK GDPR, you have the right to:

 

  • Access your personal data

  • Request correction

  • Request erasure

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent (where applicable)

 

You also have the right to lodge a complaint with the:

 

Information Commissioner’s Office (ICO)

www.ico.org.uk

 

 

10. Data Security

 

We implement appropriate technical and organisational measures to protect your data, including:

 

  • Secure hosting via Wix

  • Access-controlled systems

  • Encrypted data transmission (HTTPS)

 

 

11. Changes to This Policy

 

We may update this policy from time to time. The latest version will always be published on this page.

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